Return & Refund Policy
Return & Refund Policy
Company Name: Ruian Jiémi E-commerce Co., Ltd.
Company Email: service@avyroniq.com
At Avyroniq™, customer satisfaction is an important part of our service. We want you to feel confident when shopping with us.
This Return & Refund Policy explains the conditions, procedures, and guidelines for returns, replacements, and refunds.
1. Return Eligibility
We offer a 30-day return period, allowing you to request a return within 30 days after receiving your order.
To qualify for a return, items must meet the following conditions:
✔ The product must be in its original received condition
✔ The item must be unused and not altered
✔ Original packaging should be included whenever possible
✔ Proof of purchase or order information must be provided
Products that do not meet these requirements may not be accepted for return.
2. Starting A Return Request
To begin a return process, please contact our customer support team:
Email: service@avyroniq.com
Please wait for return approval before sending any items back.
If your request is accepted:
📦 Return instructions will be provided
📦 Required return details will be shared with you
📦 Further steps will be explained by our support team
Please note that packages returned without prior authorization may not be processed.
3. Damaged, Incorrect, or Defective Orders
Please check your order carefully after delivery.
If you receive:
• A damaged product
• An incorrect item
• A product with quality issues
Please contact us as soon as possible with relevant details and photos if needed.
Our team will review the situation and help provide an appropriate solution.
4. Items Not Eligible For Return
Certain products may not qualify for returns, including:
• Items that have been used, modified, or damaged after delivery
• Customized or personalized products
• Clearance or final sale items
• Gift cards
• Products restricted due to hygiene or safety considerations
• Original shipping charges paid during checkout
If you are uncertain whether your item qualifies, please contact us before submitting a return request.
5. Exchanges
If you would like to replace an item, the simplest process is:
-
Submit a return request for the original product
-
Wait for the return approval and inspection process
-
Place a new order for the desired replacement item
This helps ensure you receive the correct product as quickly as possible.
6. European Union Return Rights
For customers located in the European Union, applicable consumer protection regulations may provide a 14-day cancellation period after receiving an order.
To qualify:
✔ The item must remain unused
✔ The original packaging should be maintained
✔ Proof of purchase is required
This right applies separately from our standard return period where required by applicable laws.
7. Refund Process
Once your returned item has been received and reviewed, we will send you an update regarding your refund status.
If approved:
💳 Refunds will be returned to the original payment method
⏳ Please allow up to 10 business days for processing
🏦 Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us:
Email: service@avyroniq.com
8. Return Instructions
Before sending any product back, please contact Avyroniq™ to receive return guidance and confirmation.
Unauthorized returns may not be accepted.
For return-related assistance, please contact:
Company Name: Ruian Jiémi E-commerce Co., Ltd.
Email: service@avyroniq.com
Thank you for choosing Avyroniq™.
We appreciate your trust and are committed to providing a smooth, transparent, and customer-focused shopping experience.
